Meaning
Service interfaces are well defined, enabling a consumer to unilaterally provision computing capabilities automatically. Services are described and presented to consumers based on service levels and IT outcomes (availability, response time, performance, and clear and predefined operational processes), rather than underlying technology capabilities.
Business Value
Services must be adaptable across vendor implementations and offerings, ensuring interoperability between Cloud solutions whether a user is blending multi-vendor solutions or interchanging one solution for another. Service Adaptability allows consumers to rapidly and automatically fulfill business needs without concern for underlying infrastructures or technologies. Information and Images Source
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